Privacy Policy

1 Information We Collect

• Account details: name, business name, email address, phone number and password when you register.
• Shipment details: pickup and delivery addresses, consignee names and contact numbers, package weight, dimensions and contents description you provide for booking.
• Payment & billing: wallet balances, transaction history, GST details and COD remittance information. Card and banking details are processed securely by our payment partners and are not stored on our servers.
• Technical data: IP address, device and browser information, and usage logs collected automatically to keep the platform secure and reliable.

2 How We Use Your Information

• To create and manage your account and process shipment bookings.
• To share necessary pickup, delivery and consignee details with our Courier Partners so your shipment can be picked up, transported and delivered.
• To calculate rates, process payments and handle COD remittances.
• To send booking confirmations, tracking updates and important service notifications.
• To provide customer support and resolve claims or disputes.
• To improve our platform, prevent fraud and comply with legal obligations.

3 Sharing Your Information

We share your information only as needed to deliver our service — primarily with the Courier Partner handling your shipment, and with payment gateways, technology and communication providers who help us run the platform. We may also disclose information where required by law or to protect our rights. We do not sell your personal data.

4 Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences and understand how the platform is used. You can control cookies through your browser settings; disabling them may affect some features.

5 Data Security

We use reasonable technical and organisational measures to protect your data against unauthorised access, loss or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6 Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with legal, tax and accounting obligations, and resolve disputes.

7 Your Rights

You may access, update or correct your account information at any time from your dashboard. You may request deletion of your account, subject to any records we are legally required to keep. To exercise these rights, contact us using the details below.

8 Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

9 Children's Privacy

Our services are intended for businesses and individuals aged 18 and above. We do not knowingly collect information from children.

10 Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the latest revision. Continued use of the platform after changes indicates your acceptance.